Research conducted on all SADC States to establish the status of e-readiness. In areas such as e-governances, e-services, e-business, ICT awareness, infrastructure and policy and regulatory framework research was conducted to define a level of competence, which ultimately gave birth to the three stages of e-readiness in Africa.

Create a National ICT Strategy for South Africa. The key issues that would help South Africa become more proactive in its efforts to embrace the Information Age and to become a leading role player in global ICT were addressed. The essential elements of the framework were based contextually to the current situation in South Africa at the time, and took in to account the economy and realistic approaches to ascertain a feasible framework.

The Department of Communications

National and international business trends, policy developments and national social and economic goals were identified. The aim of identifying these major environmental factors was to help shape the development of policies to deal with the convergence of the IT, telecommunications and broadcasting industries.

Numerous social backlogs affect the ability of the disabled to make use of the majority of services available. The challenge that the government faces with regard to disability is to make available to the disabled at a comparable level, the same services and facilities that are taken for granted by people without disabilities. The Department of Communication recognized this challenge and the need to make available to the disabled their constitutional right to access and information that is provided through broadcasting, telecommunications, and postal and computing services. The Department of Communications also recognised that there are gaps in the links between national policy level, regulatory level and the service provision level. This study aimed at qualifying, quantifying and documenting this issue to obtain a clearer understanding of where these gaps are and recommendations on how to close them.

Forge Ahead was contracted by ISETT SETA to conduct an international benchmarking study into ICT skills development. Five countries were researched, which included the Republic of Ireland, Malaysia, India, Australia and China.

Forge Ahead has been recognised for its role in the government (DACST) ICT sector scenario planning process, which included participation workshops, Delphi survey, and development of ICT Sector scenarios, SWOT analyses and strategic technology maps.